As Americans have emerged from the acute beginnings of the pandemic and adapted to a new normal, an overwhelming majority of patients are choosing to see their doctors in-person again.

At its onset, amid stay-at-home orders and concerns about contracting COVID-19, many Americans turned to telehealth to safely get the care they needed at telehealth's peak, between March and August 2020, 13% of outpatient visits were conducted via telehealth.

Prior to the pandemic, telehealth represented just ~1% of care. Telehealth is a supplement, not a substitute The results show four key insights, detailed below. To uncover insights regarding how users' booking choices, and the perspectives of providers and users, evolved throughout the pandemic, Zocdoc conducted provider and user ('patient') surveys, and analyzed aggregated appointment booking data. NEW YORK, J/PRNewswire/ - Zocdoc, the leading healthcare marketplace that makes it easy for people to find and book in-person or virtual care across +200 specialties and +12k insurance plans, today announced 'The Healthcare Experience: 2022', a comprehensive report that includes data from Zocdoc user and provider surveys, and an analysis of healthcare appointment booking trends beginning in May 2020 – the first full month Zocdoc facilitated video visit bookings – through May 2022. Zocdoc appointment booking trends, and user and provider surveys, show how healthcare has evolved in the two years since the onset of the COVID-19 pandemic, and shed light on the highs and lows of delivering and receiving care during an unprecedented timeĭata points to a pronounced preference, with the exception of mental health, for in-person care, and for the use of telehealth as one part of the overall continuity of care

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